If you use Anthropic's Claude AI chatbot, and you're wondering if you're using it too much, assistance is coming from an ...

Roughly three-quarters of adults 65 and older say they never use chatbots. A smaller share – though still a majority – of those ages 50 to 64 say the same. Adults under 50 are the least likely to not ...

Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an ...

More Americans are using chatbots, and some are adopting AI summaries and smart speakers. But views about AI and how fast it’s advancing tilt negative – even for younger adults.

A version of this essay first appeared on the website of the U.S. PIRG Education Fund. With the rise of ChatGPT and social media companies like Snapchat and Instagram integrating AI chatbots into ...

Customers are 3x more likely to use third-party GenAI like ChatGPT than company chatbots for support, Gartner finds, as AI returns lag the spend.

Kids aren’t turning to AI because it is brilliant. They are turning to it because it is available.

The share of young people using AI chatbots for mental health advice rose more than 40% in a single year, researcher writes.

Shn Juay, the co-CEO of "serious dating app" Coffee Meets Bagel, said using an AI chatbot to flirt could cause an "expectation mismatch." ...

FIU researchers found that tiny practically invisible changes to an image can push chatbots into answering prompts they’re ...